Shipping Policy
Order Processing Time
Orders may take 2-3 business days to ship unless otherwise stated. Orders are shipped out Monday - Saturday
Shipping Time
During a significant influx of sales shipping may be extended. Shipping time depends on our shipping provider USPS.
Order Edit
Orders can be edited before they are shipped.
Domestic Shipping Rates and Estimates
Shipping cost is a flat rate of $7.
Package Lost/Stolen
Matea Cosmetics is not responsible for packages after shipping from our facility.
Lost / Stolen package:
Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.
Return Policy
Orders can be canceled or refunded anytime before being shipped.
After an order is shipped, it is no longer eligible for a refund.
Unopened products can be sent back using the address on your shipping label, and exchanged. Customers who are returning are responsible for the shipping cost of that item(s).
If you would like to return an unopened product please email (ruth@mateaartistry.com) a photo of the product, along with your concerns.
Not all items are eligible for an exchange.
Any broken items from mail can also be sent back after showing proof of damage through email. Items must be sent back by the customer using the address on the shipping label.